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In this episode Matt and Mike do something a little different, Matt prepared the whole episode with Mike knowing, dividing it up into smaller parts and then getting Mike's opinion on each part. The overall topic being how to support a lot of users at once using methods like documentation, phone calls, instant messaging, and more. Supporting users can be a real pain, but it's also a necessity, so it's important that you ensure your business is ready to scale from just supporting a few users, to having to use full on productivity and efficiency hacks to ensure that several (maybe even hundreds) of users are properly supported.
