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Podcast
Web News

5 Customer Support Tips

Recorded:
January 25, 2022
Released:
January 26, 2022
Modified:
January 27, 2022

Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

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Show Notes

What is HTML All The Things

HTML All The Things is a web development podcast and discord community which was started by Matt and Mike, developers based in Ontario, Canada.

The podcast speaks to web development topics as well as running a small business, self-employment and time management. You can join them for both their successes and their struggles as they try to manage expanding their Web Development business without stretching themselves too thin.

Announcements

The Svelte for Beginners Udemy course is now live! Mike took his experience in teaching and learning Svelte and created a course.

This course will teach you the fundamentals of JavaScript frameworks.

Get it now on Udemy! 👇

Svelte For Beginners

What's This One About?

Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

Show Notes

  1. Prioritization: Balancing Severity vs Completion
  2. Managing Angry Clients
  3. Self Care: Managing personal anxiety and anticipation
  4. Time Suck: Dealing with hand-holders
  5. When to walk away from support

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